Customer Operations Executive

The role is focused on implementing the Procurement Strategy within the repair management environment, supporting key contractual agreements.

By working closely with internal and external stakeholders, you will contribute significantly to the repair cycle management process, handling repair orders and coordinating directly with the Airlines to meet and surpass performance targets.

Key Duties:

• Building relationships and working with your own portfolio of suppliers or customers

• Processing repair orders through our bespoke systems with a high attention to detail

• Presenting repair shop quotations where required

• Performing to KPI’s and Customer contract terms

• Managing business critical components for Aircraft requirements

• Delivering a high standard of customer service through working with internal & external stakeholders

• Identify and resolve any issues that may impact on the business-as-usual operation

• Carrying out any other job-related duties as deemed necessary by Team Leader or Head of CRO.

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com. You will bring:-

Essential:

• Good administrative skills gained within an office environment

• Ability to use Microsoft Outlook and Excel

• Proven ability in customer service to aid delivery through relationship management

• Strong problem-solving skills and ability to use own initiative in a busy environment

• Excellent verbal and written communication skills at all levels

• Ability to multi-task, prioritise, meet deadlines and KPI’s

• Organisational and time management skills

• Numerate, accurate with good attention to detail

• Adapts well to change within a fast-paced environment

Desirable:

• Experience in the aviation industry, aircraft component, MRO or trading environment

• Keen to learn and develop in depth knowledge and skills within MRO/Repair Cycle Management

• Analytical thinker with experience of producing and evaluating reports

What's in it for you?

Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perk box benefits. Plus unlock your full potential with incredible personal development opportunities, including access to top-tier platforms like LinkedIn Learning—empowering you to learn, grow, and achieve new heights!

🏠 Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.

💻 This role may be eligible for hybrid working after 3-month probation (2 days WFH).

🧑‍🤝‍🧑 Inclusive recruitment process; let us know about any reasonable adjustments needed.

🌎 AJW Group promotes diversity and equal opportunities.

📝 DBS background check may be required for successful candidates.

See for yourself what it's like to work at AJW Group:

Please note that you may need to undergo a DBS background check if you are successful.

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.