Customer Operations Executive

At AJW Group, we are looking for a detail-oriented and proactive professional to oversee the end-to-end repair cycle, ensuring on-time delivery and meeting diverse customer requirements.

In this role, you will work closely with internal and external stakeholders to drive efficiency, optimise processes, and consistently exceed performance targets. If you thrive in a fast-paced environment and are committed to delivering results, we’d love to hear from you.

This role is initially a 12month fixed term contract.

What you will be doing

• Build and maintain strong relationships with suppliers and customers.

• Manage repair orders, providing clear communication and regular status updates.

• Negotiate cost reductions on repair shop quotations.

• Achieve performance targets in line with KPIs and contractual agreements.

• Expedite urgent component deliveries

• Work with internal teams to resolve issues and implement corrective actions.

• Support additional tasks as assigned by the Team Leader or Head of CRO.

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Strong administrative skills in an office environment.

• Proficiency in Microsoft Outlook and Excel.

• Experience in supply chain, logistics, or repair management (aviation preferred).

• Strong negotiation, communication, and customer service skills.

• Problem-solving mindset with the ability to work in a fast-paced environment.

• Excellent organisational and time management skills.

• Ability to multi-task, prioritise, and meet deadlines

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

Please note, that you may need to undergo a DBS background check if you are successful.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.