Customer Service Executive- AOG

Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?  Are you fanatical about delivering high levels of customer service?  Come and join AJW Group as a Customer Service Executive within our AOG team!

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Joining AJW as a Customer Service Executive, you will be proactively developing, maintaining, and strengthening relationships with existing and new customers, to optimise their satisfaction and increase all sales opportunities.  

The shift pattern we have available within the AOG team (AOG is an aviation term for aircraft on the ground, meaning the aircraft is unable to fly), night shift 7:00 pm- 07:00 am supporting our 24/7, 365 days a year cover. You'll be the point of contact for all AOG and priority customer requirements. 

What you will be doing

• Manage customer requirements in an efficient and timely manner
• Provide quotes to customers, working closely with internal departments
• Purchase items for customer requirements, and negotiate with suppliers to achieve the best cost
• Promote efficiencies and continuous improvement for the customer journey
• Conduct market research, ensuring that all costs are competitive 
  
  

What's in it for you?

Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.

🏠 Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.

💻 This role may be eligible for hybrid working after 3-month probation (2 days WFH).

🧑‍🤝‍🧑 Inclusive recruitment process; let us know about any reasonable adjustments needed.

🌎 AJW Group promotes diversity and equal opportunities.

📝 DBS background check may be required for successful candidates.

See for yourself what it's like to work here:-

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 
• You'll be attentive to detail, ensuring that our customers receive the right information the first time
• Self-motivated and able to work within a fast-paced environment
• You'll enjoy solving problems, sometimes ones that require the input from team members
• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 
• Confident communication skills 
• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

Please note, that you may need to undergo a DBS background check if you are successful.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.