Customer Service Executive - Nights

Are you passionate about delivering exceptional customer service and interested in joining a leading aviation company? AJW Group is looking for a Customer Service Executive to join our AOG (Aircraft on Ground) team!

As a Customer Service Executive at AJW Group, you will play a key role in building and maintaining strong relationships with our customers to enhance their satisfaction and drive sales opportunities.

Key Responsibilities:

• Manage customer requirements promptly and effectively

• Provide quotes to customers and collaborate with internal teams

• Procure items for customer needs and negotiate with suppliers for cost optimisation

• Identify opportunities for process improvements and enhance the customer experience

• Conduct market research to ensure competitive pricing

This position involves working 4-on-4-off night shifts from 7:00pm to 7:00am to support our 24/7, 365-day operation, focusing on Aircraft on Ground (AOG) situations where immediate attention is crucial. You will be the primary contact for AOG and priority customer requests, with a £9,000 shift allowance included.

If you are enthusiastic about customer service and thrive in a fast-paced environment, we invite you to apply for the Customer Service Nights Executive - AOG role at AJ Walter Aviation!

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 

• You'll be attentive to detail, ensuring that our customers receive the right information the first time

• Self-motivated and able to work within a fast-paced environment

• You'll enjoy solving problems, sometimes ones that require input from team members

• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 

• Confident communication skills 

• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare.

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.