Customer Service Executive - Repairs

Exciting news — AJW Group is expanding!

We’re opening new offices in Sofia, Bulgaria, and ahead of the launch we’re looking for aviation‑skilled professionals to join our growing business.

We’re currently recruiting for a Customer Repairs Coordinator to support our global customer base and ensure a smooth, efficient repairs process. In this role, you’ll manage repair orders, coordinate with suppliers, track turnaround times, and provide clear, timely updates to customers — all while building strong relationships that support long‑term partnership.

As this position plays a key role in our aviation operations, previous aviation experience is essential.

Key Duties:

• Collaborate with the Customer Repairs Team Leader and AJW Group to ensure stock levels meet customer expectations and financial goals

• Play a key role in MRO Operations

• Follow all updated procedures for stock upgrades

• Optimize cost savings and minimize repair turnaround time

• Support the team in meeting service obligations and department goals

• Select vendors and process repair orders

• Collaborate with vendors to control costs and enhance profitability

• Expedite repair orders to reduce turnaround time

• Support Sales by prioritizing urgent requests

• Coordinate with warehouse, logistics, and inspection as needed

You will bring:

• Previous experience in customer service within the aviation industry is preferred

• Strong communication and interpersonal skills

• Ability to manage customer inquiries and facilitate the repair process efficiently

• Results-oriented mindset with a focus on profitability and customer satisfaction

• Collaborative team player with the ability to work across different departments

• Self-Managing: Able to progress solutions without being given specific tasks daily

What's in it for you?

Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.

🏠 Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.

💻 This role may be eligible for hybrid working after 3-month probation (2 days WFH).

🧑‍🤝‍🧑 Inclusive recruitment process; let us know about any reasonable adjustments needed.

🌎 AJW Group promotes diversity and equal opportunities.

📝 DBS background check may be required for successful candidates.

See for yourself what it's like to work at AJW Group:

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.