Customer Service Specialist - PBH

The opportunity

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for a range of key operational processes. These processes include core recovery, invoicing, contact

management and closure of third-party exchanges. The key focus is on supporting operations through efficient use of components which is a vital component in making AJW globally competitive and profitable. This position is vital to the achievement of company objectives to improve stock availability and support sales. The holder of the position will be

required to take responsibility for a variety of processes and to work, with support, toward identifying any opportunities to make those processes more efficient to administer.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. Ideally, we’re looking for candidates with experience in the aviation supply chain — particularly in PBH programs or component support.

What you will be doing

• Managing the core return process for PBH to meet KPI’s

  • Check contact manager daily and process PBH cores

  • Deal with any resulting queries regarding trace, damage, warranty etc

  • Escalate query cores to resolve ASAP and close within a timely manner, escalating to account manager/PBH where necessary

About you

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 

• Experience in aviation supply chain, PBH programs, or component support (preferred)

• You'll be attentive to detail, ensuring that our customers receive the right information the first time

• Self-motivated and able to work within a fast-paced environment

• You'll enjoy solving problems, sometimes ones that require input from team members

• Proven ability to solve problems promptly and effectively, generally customer related

• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 

• Confident communication skills 

• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office

• A discretionary bonus

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.