Customer Services Executive

Reporting directly to the Director of Engines, this role at AJW Group plays a pivotal role in ensuring the smooth operation of our clients' aircraft engines. You will be responsible for providing exceptional customer service, supporting a substantial customer base, and contributing to our mission of delivering outstanding aviation support services.

Our Engines Department plays a crucial role in ensuring the smooth operation of our clients' aircraft engines through proactive maintenance and supply of required materials.

What you’ll be doing:

• Respond promptly to Requests for Quotations (RFQs) related to engine sales.

• Review stock positions against customer demand to ensure timely and accurate responses.

• Maintain and manage engine stock, ensuring availability for customer orders.

• Regularly communicate stock status and availability to the market

• Oversee and manage fan blade exchange programs, ensuring smooth execution and customer satisfaction.

• Manage sales of AJW-owned teardown components, coordinating with internal teams for effective sales processes.

• Collect, record, and analyse market intelligence related to pricing and trends at the piece parts level.

• Utilise this intelligence to make informed decisions and develop pricing strategies

• Procure necessary materials through external relationships based on demand, ensuring timely availability and cost-effectiveness

• Advise on material upgrades, collaborating with repair teams and customers to identify opportunities for enhancement.

• Manage the process of upgrading materials, ensuring quality and performance improvements

• Extensive experience in a customer service or support role, ideally within the aviation industry.

• Exceptional communication and interpersonal skills, with a demonstrated ability to build and nurture strong customer relationships.

• Understanding of technical acumen related to aircraft engines and their components is desirable.

• Outstanding problem-solving skills and the capacity to thrive under pressure.

• Familiarity with CRM software and Microsoft Office Suite.

• Meticulous organisational skills and an unwavering attention to detail.

• A proactive and customer-centric approach to service delivery.

• Flexibility to adapt to shifting priorities in a dynamic work environment.