Customer Service Executive- AOG

Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?  Are you fanatical about delivering high levels of customer service?  Come and join AJW Group as a Customer Service Executive within our AOG team!

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Joining AJW as a Customer Service Executive, you will be proactively developing, maintaining, and strengthening relationships with existing and new customers, to optimise their satisfaction and increase all sales opportunities.  

The shift pattern we have available within the AOG team (AOG is an aviation term for aircraft on the ground, meaning the aircraft is unable to fly), night shift 7:00 pm- 07:00 am supporting our 24/7, 365 days a year cover. You'll be the point of contact for all AOG and priority customer requirements. 

What you will be doing

• Manage customer requirements in an efficient and timely manner

• Provide quotes to customers, working closely with internal departments

• Purchase items for customer requirements, and negotiate with suppliers to achieve the best cost

• Promote efficiencies and continuous improvement for the customer journey

• Conduct market research, ensuring that all costs are competitive 
  

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Experience in aviation or with aircraft components.

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 

• You'll be attentive to detail, ensuring that our customers receive the right information the first time

• Self-motivated and able to work within a fast-paced environment

• You'll enjoy solving problems, sometimes ones that require the input from team members

• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 

• Confident communication skills 

• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare.

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.