Customer Service Executive - PBH

We are seeking a Customer Service Executive to join us at our HQ based in Slinfold. 

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services. 

What you will be doing

• Management of Customer requirements
• Coordinating customer orders
• Negotiating and procuring parts
• Interface with other departments to facilitate on-time delivery
• Credit Note and Query Invoice follow up
• Day-to-day customer communication and interface
• Coordinate contractual review meetings with the customer base.
• Management of operational performance data against contractual targets
• Exceeding Customer Expectations and Company standards
• Creation & updating of Customer Procedure Sheets
• Monitor and ensure a satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.

Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com.

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation 
• You'll be attentive to detail, ensuring that our customers receive the right information the first time
• Self-motivated and able to work within a fast-paced environment
• You'll enjoy solving problems, sometimes ones that require input from team members
• Proven ability to solve problems promptly and effectively, generally customer related
• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills 
• Confident communication skills 
• It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.