Support Engineer

AJW Group is at the forefront of digital transformation in the aviation sector, with a growing focus on automation, intelligent systems, and technology-driven efficiency. As part of our Digital & Technology team, the 1st Line Support Engineer will play a key role in maintaining smooth day-to-day operations while contributing to our digital evolution.

This position is ideal for someone who enjoys solving problems, working with people, and supporting the technologies that drive business performance. You’ll gain exposure to both traditional IT support and the automation tools that underpin AJW’s future-focused strategy.

What the Role Involves:

• Responding to support requests from colleagues across the business, providing clear and friendly assistance

• Triaging and resolving incidents, or escalating them to the appropriate teams when needed

• Fulfilling service requests such as system access, hardware setup, and software support

• Supporting key tools such as our ERP system (Quantum), Microsoft 365, and internal applications

• Maintaining accurate records of issues and solutions, contributing to a shared knowledge base

• Working within an ITIL-aligned framework to help ensure reliable, consistent service

About you

• Experience in a customer-facing IT support or service desk role

• A collaborative, patient, and problem-solving approach to technical challenges

• Familiarity with Windows operating systems, Microsoft 365, and business software tools

• Strong communication skills and the ability to explain technical issues clearly

• An interest in technology and a willingness to learn on the job

• A proactive mindset, with the confidence to ask questions and seek support when needed

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare.

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.