Warranty Executive

The opportunity

The AJW Group is a multi-faceted organisation and a world leading specialist in the supply, exchange, repair and lease of commercial aircraft spare parts. With a focus on quality that permeates every aspect of the business and the customer experience, AJW is justifiably proud of the reputation it has built for providing the resources, in terms of expertise and inventory, which support more than 1000 airlines in 117 countries.

Reporting to the Warranty Team Leader, this role is an integral part of the Technical and Compliance Team within the Company’s operations. The Warranty Specialist’s primary responsibility is administration of warranty claims related to Aircraft Components and execution of respective OEM and Aircraft Guarantees, securing desired outcomes for the Company and its Customers.

Requirements:

• Proactively identify potential opportunities to claim Warranty and initiate claim mechanism

• Review quote findings and warranty outcomes after units have been evaluated at the shop and provide relevant inputs and warranty recommendation to key stakeholders.

• Take part in negotiation process with AJW Vendors and Customers

• Liaise directly with key stakeholders and Customers to provide inputs and assist with query or dispute resolution

• Identify eligibility for aircraft component warranties and create repair orders

• Assist Technical Services Engineers with technical query resolutions and providing data analysis

• Identify and process supporting claims including retrospective reimbursement or warranty transportation costs and SSC guarantees

• Provide data analysis assessing Vendor performance from reliability and commercial perspective.

• Upon request, assist Technical Manager with managing projects related to Warranty or/and Technical operation

About you

• Strong communication and negotiation skills and the ability to engage with stakeholders at different levels

• Excellent attention to detail and ability to consolidate and present information back to stakeholders

• Interest in or experience of the technical aspect of aircraft components or other relevant experience

• Problem-solving, analytical and investigative character and a cost-saving drive

• Ability to prioritise workload and act under pressure

• An understanding of contractual liabilities and Industry Standard Agreements related to warranty claims would be desirable

• Data manipulation skills (knowledge of MS Excel essential) and ability to analyse and present conclusions from large volumes of data. Applying basic methods of statistical analysis.

• An understanding of aircraft systems and individual components, as well as Airline maintenance, including industry practices and standards would be beneficial.

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• Opportunities to take part in charity events, volunteering, and community projects.

• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.

• A discretionary bonus and private healthcare.

• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.